Effective Immediately

Now Accepting Admissions (for Limited Occupancy) at all of our Residential Treatment Centers

Triumph Treatment Services is pleased to announce that we are now accepting admissions (for Limited Occupancy) at all of our Residential Treatment Centers.

This action is being taken as part of our desire to serve our community while to the best of our ability, also responding to the ever growing risk of infection to our patients and staff by the COVID-19 Virus.

For more information please contact our Admissions Team at (509) 204-3098.

Novel Coronavirus (COVID-19): Patient, Family & Visitor Guide

Here are some answers to frequently asked questions. 

What are we doing to combat COVID-19?

All of our facilities are following the Centers for Disease Control and Prevention (CDC) guidance, as well as that of Washington state and local Yakima public health departments. Personal protective equipment is on hand for any patient, staff, or vendors needing it while in our facilities. Patient family visitations are restricted at this moment. We have developed an emergency plan and will work closely with the public health department to prevent spread within our facilities.

A COVID-19 Screening Questionnaire is completed by every patient, family member, and visitor who comes to our facilities. This ensures that people with symptoms will be recognized promptly and actions are taken to guarantee that illness is not introduced or spread within our facilities. Patients are monitored for symptoms throughout the day and must report any symptoms of COVID-19 immediately to the staff.

Staff are screened on a daily basis that consist of taking their temperature and a questionnaire before coming on to work areas. Depending on the length of shift staff might go through screening and questionnaire twice a day. Staff are to report any symptoms and are asked to stay home if they are feeling ill. Face masks are required at all times unless in an isolated designated area assigned to the staff member. Hand hygiene, surface cleaning, proper coughing or sneezing etiquette, and social distancing continue to be top priorities for us.

How does this impact patients?

We are committed in providing high quality care to our patients, and that will continue.  Our admissions team remain available at (509)204-3098 Monday through Thursday only from 9:00am to 3:00pm to screen and accept patients into all of our inpatient programs. Outpatient office hours continues to operate from Monday through Thursday 8:00am to 6:00pm and Friday’s from 8:00am to 5:00pm, you can call (509)248-1800. All Outpatient services are offered through Tele-Health services at this time. Mental health and addiction treatment should not wait, and we are taking every safety precaution possible while continuing to offer the much needed treatment.

Online Tele-Health & Telephone options Now Available (Wi-Fi Availability Info)

All our outpatient programs are now available fully online, from assessment to treatment. Telephone options are available depending on what service is needed. Tele-Health will take place through secure video conferencing, allowing you or your loved one to receive needed treatment without delay. Wi-Fi access in our parking lot is available with permission only for those needing to connect for their appointments within Triumph. A designated building with proper equipment and CDC social distancing guidelines setup has been identifies for those in need of both Wi-Fi and technology equipment need.

How does this impact patient transportation?

Due to the COVID-19 situation Triumph is not currently accepting patients coming by way of public transit. (No greyhound/shuttle). Referents will need to help patients access, friends, family or their local NEMT (Non-Emergency Medicaid Transportation) services for transportation to treatment. The referent needs to communicate with all transporters, that when they arrive they need to stay 5-10 min. while the patient is screened for COVID-19 Symptoms. Do not unpack car until cleared as there is an infection control procedure that will happen. Local patients may be able to arrive at our outpatient office for a ride by Triumph staff. This will be coordinated with your referent.

Outpatient Information

To our clients: Due to concerns regarding COVID-19 (coronavirus), the following changes are effective until further notice:

  • Groups and Individual Sessions will be held via Zoom tele-health or by phone.
  • Please make sure Triumph has your current phone number, address and email.
  • You will also want to make sure you have the direct line phone number for you counselor so that you are able to contact them regardless of staffing in the front office.

Clients in need of individual sessions: please call the main office to schedule 509-248-1800

Assessments and Intake will be completed via phone or Tele-health.
We will require new clients coming in for either assessments or intakes to contact our main office to schedule a time to come in to sign documents with our front desk staff. We will then schedule a Zoom tele-health or phone call to complete your intake or assessment.

Please know we are here to support you and your health is our top priority. We are doing everything possible to remove any obstacles for our clients.

Please remember to stay in touch with your counselors.

24 hour nurse contact line for the following MCOs:

Molina: (888) 275-8750
CHPW: (866) 418-2920
CCC: (877) 644-4613 ask to transfer to available nurse
Amerigroup: (866) 317-4691
UHC: (877) 365-7949
King Co BHO: only handles behavioral health concerns

Aviso a nuestros clientes: Debido a preocupaciones con respecto al coronavirus (COVID-19), las siguientes cambios entraran en efecto el 23 de Marzo 2020 hasta nuevo aviso.

  • Grupos y citas individuales se llevaran acabo via ZOOM tele-salud o via telefono.
  • Par favor, asegurese de que Triumph tenga su numero de telefono y correo electr6nico.
  • lncluso, par favor de asegurarse que tenga el numero de telefono de su consejero/a par si en caso no hay ayuda en la ventanilla de la oficina de enfrente.

Par favor llame al 509-248-1800 para hacer sus citas individuales.

Evaluaciones y admisiones al programa serán hechos vía teléfono o tele-salud.
Requerimos que nuevos clientes en busca de servicios de evaluación o admisión al programa vengan en persona a llenar las formas requeridas en la ventanilla de nuestra oficina. Después le haremos una cita por tele-salud para completar la evaluación.

Por favor sepa que estamos aquí para ayudar y su salud es nuestra prioridad número uno. Estamos haciendo todo lo posible para eliminar cualquier obstáculo para nuestros clientes.

Por favor recuerde mantenerse en comunicación con su consejero.

Línea de contacto de enfermería las 24 horas para lo siguiente MCOs:

Molina: (888) 275-8750
CHPW: (866) 418-2920
CCC: (877) 644-4613 pedir transferir a la enfermera disponible
Amerigroup: (866) 317-4691
UHC: (877) 365-7949
King Co BHO: solo maneja preocupaciones de salud conductual

Additional Resources

Facilities now accepting referrals include:

ASAM Level of Care 3.5 (Intensive Inpatient Treatment)

  • James Oldham Treatment Center (JOTC) – 78 Beds MEN (New Normal 47 Beds to Facilitate Social spacing and Admission stabilization)
  • Inspirations – 16 Beds Women (New Normal will be 10 Beds to facilitate Admission stabilization)

ASAM Level of Care 3.3 PPW (Pregnant and Parenting Women with *Children under age 6)

  • Riel House – 16 Beds (Single Room)
  • Casita – 16 Beds (7 Beds Single Rooms)
  • *Beth’s Place – 16 Beds *(5 to 7 Beds Single Rooms) to be used for (Stabilization/ Quarantine

*With the exception of newborns coming with their mothers directly from a CUPW’s Program or Maternity Ward, Children will not come into the PPW Programs until after the Mom has completed her initial Stabilization Period and Placement has been approved by the patients Treatment Team (Including Family Court/ CPS approval).

Referrals will look different than before, with specific COVID-19 screenings being required:

  • Pre-admission sent with referral
  • Point of Entry (At Admission)
  • Post admission            

In order to reduce possible exposure to the COVID-19 Virus all Patients entering treatment will be placed into a minimum five (5) day Stabilization Program.  During this period the patient’s will be quarantined in their assigned sleeping areas, assigned to a single restroom/ shower, and activities (meals, medication, etc) will be closely managed by staff.  In addition their movements will be minimized with the appropriate use of PPE (Masks etc)

To refer a patient admissions will need the following:

  1. *Signed COVID-19 screening filled out including temps (Form attached)
  2. *Current assessment w/any updates and last use- for level of care criteria
  3. *Multi-party “Pre-Admission ROI” (attached)
  4. *Medicaid (Provider one Verification)
  5. *Demographics on assessment (SS#, DOB, race/ethnicity)

NOTE: * 1 thru 5 Must be provided for a Bed Date to be given

  1. Confirmed *transportation, once we have MCO/ Payment authorization & a bed date is confirmed with you.
  2. Patient’s on MAT Medication Assisted Treatment will require additional coordination;
    1. Patients on Methadone will require coordination by their local Provider with Comprehensive Health here in Yakima to establish courtesy dosing while they are in treatment with us.
    2. Patients receiving other MAT Medications (Suboxone, Subutex etc.) will also need to be established with a local provider (if required),and
    3. They will need to come to treatment with enough medication and refills to support their needs while in our care.

*Note: Due to the COVID-19 situation Triumph is not currently accepting patients coming by way of public transit. (No greyhound/shuttle)

Referents will need to help patients access, friends, family or their local NEMT (Non-Emergency Medicaid Transportation) services for transportation to treatment.

*The referent needs to communicate with all transporters, that when they arrive they need to stay 5-10 min. while the patient is screened for COVID-19 Symptoms. Do not unpack car until cleared as there is an infection control procedure that will happen.

Local patients may be able to arrive at our outpatient office for a ride by Triumph staff. This will be coordinated with referent.

 Triumph has transporter 1-2 times a week, to pick up patients for instance on the Westside. Call 509-248-1800 for more information

Admission days & times are

  • Monday – Thursday Only
  • 9am-3pm

(Some exceptions may be made, only if approved by our executive management team)

Information for staff/patient

Patients:

1. Pre-admission

  • Temp and screening checklist
  • May Include Testing (CUPWS (PPW)/Other Hospital based Referrals

2. Prior to entering facility

  • Temp and screening

3. Initial five (5) day Isolation Period

  • Temp minimum 2 x per shift and/or each Med Time whichever is more frequent
  • Symptom Check same frequency

4. While in treatment

  • Temp checks will continue to be performed at each med session or at least twice daily whichever is more frequent
  • Patients must report any symptoms of COVID-19 symptoms immediately to the staff

Infection Prevention & Control

Policies and Practices for Patients and Staff

1. Patients (Stabilization)

  • There will be Strict adherence to the Bed Bug policy with all patient belongings bagged/ sealed prior to entry into the agency’s vehicle or facility will support COVID-19 and all other infection control objectives as well
  • Patients are to be given sweats, slippers, etc. while all belongings are processed (washed, dried, heat treated etc.)
  • Patients will be required to wear masks while away from the Isolation Room first five (5) days
  • Assigned one bathroom initial five (5) days
  • Meals and meds managed separately from normal procedure

2. Patients (Post-Stabilization)

  • Patients are to be shown/oriented fully re:
    1. Proper Handwashing
    2. Cleaning and disinfecting their personal living space
    3. Cleaning/disinfecting their rest-room area, etc.
    4. Proper use of PPE (Masks and Gloves)
  • Under Staff Supervision Patients will be responsible for cleaning and disinfecting their own living/ restroom areas, their bedding, and personal clothing/ other items (Staff will provide necessary PPE and products)
  • Patients may wear a mask while out of their own living areas however,
  • Patients MUST wear a mask if there are reported or observed symptoms

    Please direct any questions to Kathy Davidson, Intake/ Admissions Manager at

    (509) 204-3098 x110