Important COVID-19 Updates

We are accepting admissions (for Limited Occupancy) at all of our Residential Treatment Centers.

Novel Coronavirus (COVID-19): Patient, Family & Visitor Guide

Here are some answers to frequently asked questions. 

What are we doing to combat COVID-19?

All of our facilities are following the Centers for Disease Control and Prevention (CDC) guidance, as well as that of Washington state and local Yakima public health departments. Personal protective equipment is on hand for any patient, staff, or vendors needing it while in our facilities. Patient family visitations are restricted at this moment. We have developed an emergency plan and will work closely with the public health department to prevent spread within our facilities.

A COVID-19 Screening Questionnaire is completed by every patient, family member, and visitor who comes to our facilities. This ensures that people with symptoms will be recognized promptly and actions are taken to guarantee that illness is not introduced or spread within our facilities. Patients are monitored for symptoms throughout the day and must report any symptoms of COVID-19 immediately to the staff.

Staff are screened on a daily basis that consist of taking their temperature and a questionnaire before coming on to work areas. Depending on the length of shift staff might go through screening and questionnaire twice a day. Staff are to report any symptoms and are asked to stay home if they are feeling ill. Face masks are required at all times unless in an isolated designated area assigned to the staff member. Hand hygiene, surface cleaning, proper coughing or sneezing etiquette, and social distancing continue to be top priorities for us.

How does this impact patients?

We are committed in providing high quality care to our patients, and our high standards will continue despite the pandemic. Our admissions team remains available at (509) 204-3098 Monday through Friday only from 8:00am to 5:00pm to support patient admissions into all of our inpatient programs. 

Outpatient office hours continue to operate from Monday through Friday 8:00am to 6:00pm and Friday’s from 8:00am to 5:00pm, you can call (509)248-1800. All Outpatient services are offered through Tele-Health services at this time. Mental health and addiction treatment should not wait, and we are taking every safety precaution possible while continuing to offer the much-needed treatment.

Online Tele-Health & Telephone options Now Available (Wi-Fi Availability Info)

All our outpatient programs are now available fully online, from assessment to treatment. Telephone options are available depending on what service is needed. Tele-Health will take place through secure video conferencing, allowing you or your loved one to receive needed treatment without delay. Wi-Fi access in our parking lot is available with permission only for those needing to connect for their appointments within Triumph. A designated building with proper equipment and CDC social distancing guidelines setup has been identifies for those in need of both Wi-Fi and technology equipment need.

How does this impact patient transportation?

Due to the COVID-19 situation, Triumph has secured additional means of transporting patients to treatment and is actively working with all potential patients to address this need.  We have secured a Transit Van and equipped it with PPE and other safety measures in order to travel across the state to pick up patients needing treatment.  

Patients can expect to be screened for symptoms prior to entering our vehicle and we are in the process of providing Covid testing kits to our residential programs.  Once these supplies are in place, all patients will be tested for Covid 19 upon arrival and will remain in a stabilization phase of treatment until the test results return or for 5 days, whichever comes first.  This process helps to ensure the health and safety of all our residents and staff members. 

Outpatient Information

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To our clients:

Due to concerns regarding COVID-19 (coronavirus), the following changes are effective until further notice:

  • Groups and Individual Sessions will be held via Zoom tele-health or by phone.
  • Please make sure Triumph has your current phone number, address and email.
  • You will also want to make sure you have the direct line phone number for you counselor so that you are able to contact them regardless of staffing in the front office.

Clients in need of individual sessions: please call the main office to schedule (509) 248-1800

Assessments and Intake will be completed via phone or Tele-health.

We will require new clients coming in for either assessments or intakes to contact our main office to schedule a time to come in to sign documents with our front desk staff. We will then schedule a Zoom tele-health or phone call to complete your intake or assessment.

Please know we are here to support you and your health is our top priority. We are doing everything possible to remove any obstacles for our clients.

Please remember to stay in touch with your counselors.

24 hour nurse contact line for the following MCOs:

Molina: (888) 275-8750
CHPW: (866) 418-2920
CCC: (877) 644-4613 ask to transfer to available nurse
Amerigroup: (866) 317-4691
UHC: (877) 365-7949
King Co BHO: only handles behavioral health concerns

Información ambulatoria

 

Aviso a nuestros clientes:

Debido a preocupaciones con respecto al coronavirus (COVID-19), las siguientes cambios entraran en efecto el 23 de Marzo 2020 hasta nuevo aviso.

  • Grupos y citas individuales se llevaran acabo via ZOOM tele-salud o via telefono.
  • Par favor, asegurese de que Triumph tenga su numero de telefono y correo electr6nico.
  • lncluso, par favor de asegurarse que tenga el numero de telefono de su consejero/a par si en caso no hay ayuda en la ventanilla de la oficina de enfrente.

Par favor llame al 509-248-1800 para hacer sus citas individuales.

Evaluaciones y admisiones al programa serán hechos vía teléfono o tele-salud.

Requerimos que nuevos clientes en busca de servicios de evaluación o admisión al programa vengan en persona a llenar las formas requeridas en la ventanilla de nuestra oficina. Después le haremos una cita por tele-salud para completar la evaluación.

Por favor sepa que estamos aquí para ayudar y su salud es nuestra prioridad número uno. Estamos haciendo todo lo posible para eliminar cualquier obstáculo para nuestros clientes.

Por favor recuerde mantenerse en comunicación con su consejero.

Línea de contacto de enfermería las 24 horas para lo siguiente MCOs:

Molina: (888) 275-8750
CHPW: (866) 418-2920
CCC: (877) 644-4613 pedir transferir a la enfermera disponible
Amerigroup: (866) 317-4691
UHC: (877) 365-7949
King Co BHO: solo maneja preocupaciones de salud conductual